This past weekend, I attended my second WordCamp in Orange County, CA. For those not aware, WordCamps are community organized events held around the world by WordPress users. Everyone from new WordPress users to hardcore WP developers can take advantage of these events. Although this year’s WordCamp OC was a bit heavier on the development side, there were still a number of informative sessions for all WP users such as Learning to Troubleshoot WordPress by Carrie Dils.
If you’re a WordPress user, sooner or later you’re bound to run into the dreaded white error screen informing you of a problem with your site. In those cases, Carrie presented a series of steps you should take to identify and remedy the problem. You can take a look at the entire presentation on Carrie’s website http://www.carriedils.com/learning-to-troubleshoot/.
Here, I’ll summarize the troubleshooting process. Say you’ve just installed a plugin and get the white screen error. Is the problem with the plugin, a conflict with some other plugin, or a conflict with your theme?
1. First, make sure you’re using the latest version of that plugin.
2. If not, update to the latest version of the plugin and test again.
3. If you are using the latest version and the problem still exists, deactivate all of your plugins except the one you just installed.
4. If you still encounter the error, switch your WP theme to the default theme.
5. If the problem still exists, there is a bug in the plugin.
6. If after switching to the default theme the problem goes away, you know the issue is a conflict with your theme.
7. If however the problem still exists, then there is a bug in your plugin.
8. Going back to step 3, if after deactivating your plugins except for the latest one, the problem goes away, you need to go through each of your other plugins (activating them one at a time) until you encounter the error again. When you do, you then know which plugin is causing the conflict.